Please be aware all hospital fees come into extension to attending doctor feed as billed by physician. For a complete set of medical center service cost, kindly contact all of our fund office at or email

Please be aware all hospital fees come into extension to attending doctor feed as billed by physician. For a complete set of medical center service cost, kindly contact all of our fund office at or email

Non-Emergency Transport From Hospital

Across Ontario, clients are responsible for the full cost of their particular non-emergency transportation from healthcare facility, for several locations, including homes, pension property and long-lasting treatment services. The exception is when these are generally becoming moved to carry on their own recent worry at another location.

The smallest amount of pricey option, wherever possible, is for customers to prepare non-emergency transportation with family and friends. In which which is not feasible, a number of possibilities can be found (such as cab, public transit and non-emergency individual transportation motors).

For people who need to go away a medical facility on a stretcher or perhaps in a wheelchair, while having not any other options, St. Maryaˆ™s personnel will reserve transport. In such cases, clients are going to be delivered an invoice for all the cost of transport and a $20 administration cost.

For people who are in need of to-be moved to another area as part of their particular current medical care at St. Maryaˆ™s, all of our staff members will make transport plans that people will never be billed for his or her transportation or fees.

In Your Stay

Your Private Items

In case you are coming for a fully planned procedure or session, please create all useful things at your home or let them have to a trusted friend or family member upon your own introduction. This consists of profit, credit cards, jewellery, vital forms and any unique things (eg orthotics). St. Maryaˆ™s is not able to assure safe-keeping of one’s private products while you’re acknowledge, and now we can not be held accountable private effects which are missing, stolen or damaged while you are inside our care.

Should you arrive in all of our crisis department and therefore are incapable of prepare in advance to go out of these things in the home, once more we inquire you provide them with to a reliable family member or friend upon your own appearance. We simply cannot be held responsible for items which were forgotten, stolen or harmed while you’re within our disaster division.

Your Email

Your own inbound email was delivered every day. A Canada article mailbox (for outbound mail) is based next door through the Main access, near the shuttle shelter and stamps can be bought into the Gift Shop.

Incoming mail need addressed as follows:

Their identity and area wide variety c/o St. Maryaˆ™s General medical center 911 Queenaˆ™s Boulevard Kitchener, Ontario N2M 1B2

Tvs and Telephone Apartments

TV and mobile local rental treatments can be found close to the bedside, provided by HealthHub client Engagement Systems. Customers or themselves can accomplish the local rental processes anytime by visiting can be obtained 24/7 to in addition help answer questions about local route courses and request support service assistance.

If you’re Released

The treatment personnel will begin to make you for your discharge date as soon as your worry plan is within put. The hospitalaˆ™s standard release time try 10:00 a.m. Be sure to allow us to guaranteed a smooth changeover individually by creating your own friends/loved oneaˆ™s to guide this discharge times.

Room Selection and Billing

If you want a private or semi-private space during your medical center stay, reasonably limited speed would be energized for you or their insurer.

During entry or pre-admission you’re going to be expected to ask their inclination for rooms:

  • Personal (one bed per room, exclusive restroom), $290 every day
  • Semi-Private (two bedrooms per room, contributed restroom for 2 customers), $250 daily
  • Standard Ward (four bedrooms per room, two contributed bathrooms for four customers). Cost is included for Ontario owners with a valid provincial health insurance (OHIP).

Take note rates are subject to transform

How do you determine if I am sealed for a private or semi-private space? Be sure to check with your insurance provider to discover exactly what your strategy covers in terms of place kind (for example. exclusive or semi-private) and levels.

Will St. Maryaˆ™s statement my personal insurance carrier on my behalf? St. Maryaˆ™s expenses directly to most top extended healthy benefits tactics. Be sure to seek advice from an SMGH admitting agent or the insurance carrier to confirm that people can bill your own insurance company for you.

How do I request a personal or semi-private space? During entry or pre-registration, all of our admitting associates will show you the hospital rooms possibilities. You are asked to sign our very own pre-admission type and provide your own insurance ideas.

Can I be able to reserve a room of my personal option? Your room solution is certainly not fully guaranteed, but we shall make every effort to render.

Individual Gift Suggestions

Surprise Store aˆ“ Madelineaˆ™s

Please be aware that due to COVID-19 safety measures, Madelineaˆ™s surprise shop is now closed.


In case you are sending blooms to the patient at St. Maryaˆ™s, please be aware that some types aren’t allowed under the hospitalaˆ™s fragrance totally free rules. It is because they can result in significant dilemmas in certain people with allergies, fragrance sensitivities and breathing dilemmas.

Plants perhaps not permitted in the medical center:

  • Eucalyptus
  • Freesias
  • Hyacinths
  • Lavenders
  • Lilacs
  • Lilies
  • Peonies
  • Poinsettias
  • Roses


Balloons may an enjoyable strategy to raise a patientaˆ™s spirit. Take note that because latex allergies, only Mylar balloons become acknowledged at St. Maryaˆ™s.

Wireless/Internet Accessibility

St. Maryaˆ™s are very happy to provide cost-free Wi-Fi to clients, households and subscribers. We notice that a hospital keep may be tense, separating and keeping associated with friends and family is a crucial part associated with client and families knowledge. Accessibility the general public Wi-Fi community at St. Maryaˆ™s can be acquired through the entire medical facility.

Where Tourist Can Remain

As a Regional Cardiac heart, St. Maryaˆ™s provides care to a lot of those who live outside Waterloo Region. We now have partnered with regional organizations to offer compassionate rates in regards to our clients and groups. Kindly contact the organization straight to discover the truth their particular existing thoughtful speed also to book your stay.

Guidance for Patient/Family Representative

  • Patients/Family users are responsible for scheduling and investing in their own hotel.
  • Each companies the following keeps suggested that they can provide thoughtful costs to family/patients; rate change by businesses.
  • Be sure to evaluate the firms below in addition to directions given to scheduling rental.

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